lovefilm done good
So I signed up for a free 30 day trial with Lovefilm and none of my disks showed up, so I forgot I’d done it until I noticed £15.99 going out of my account. I asked for my money back and they said no, but then offered me 4 months free to make up for it! I don’t have to pay again until October! Now that is some excellent customer service. Good work, Lovefilm.
Update: Lovefilm has also given me one free rental of my choice to apologise. Nice one.